Shipping Policy

Your total shipping charges will automatically compute during checkout prior to the completion of your order.

Credit card verification and authorization must be received before we can process your order.

Our selected carriers within Canada deliver on business days only, excluding holidays.

All orders will be shipped in corrugated boxes.

If you have questions about your order or the method of shipping, ​you can contact us at order@naturalone.ca or 1-604-200-8752

International Term & Conditions

Please carefully read the following terms and conditions concerning International orders with naturaloneshop.com.

Any applicable customs, duties, and taxes will be included in amount due at time of check-out. No additional fees charged at time of delivery; arrival times may vary based on border clearance delays.

South Korea

Please note that all Korean customers must input Personal serial number for customs or Customs ID number in the note of the checkout in order to pass orders through South Korean Customs. If not owning it, please visit and register at https://unipass.customs.go.kr/csp/persIndex.do. If missing out to input it in the note, please notify it us with your order number through our email (order@naturalone.ca).

Maximum Order Quantity: 6 Bottle per a day (If an order is more than 7 bottles we will dispatch your orders with separated packages in different day)

Shipping lead time: 5 to 7 business day

China

MAXIMUM ORDER QUANTITY
6 BOTTLE PER A DAY
(IF YOUR ORDER IS MORE THAN 7 BOTTLES WE WILL DISPATCH YOUR ORDERS WITH SEPARATED PACKAGES IN DIFFERENT DAYS.)

Any order being shipped to a destination outside of Canada may be subject to incremental import duties and taxes that are levied and collected as a part of the International Handling Fee during Checkout. A summary of these charges will may be included in the International Handling Fee line. The order total presented at Checkout will be the exact amount that you will be billed. There will not be any additional costs billed upon delivery or due as C.O.D. charges.

• When placing an order with natualoneshop.com, you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier’s collection fee are in addition to your shipping charge and must be borne by you.

• Some items sold on natualoneshop.com may require special handling as specified by federal, state and local regulations governing the transport of these items; therefore, the shipment of some products to certain locations may not be possible.

• Please allow additional delivery time for orders with a shipping destination outside of Canada.

• All prices on natualoneshop.com are shown in Canadian dollars (CAD). The price is exclusive of any import duties, taxes and shipping charges. Such fees will be calculated at the time of Checkout.

• If you have any questions concerning your order and you currently live outside of Canada, you must contact us via e-mail (order@naturalone.ca). We do not currently offer a phone number for International inquiries.

By ordering goods from this website, I hereby authorize a licensed customs broker chosen by the operator of the website to act as my agent and to transact business with the applicable border services agency to clear my merchandise, and account for applicable duties and taxes.

International Disclaimer:No Returns – Due to shipping time frames for International customers, all Sales are Final. International Customers assume all risk and liability. Returns to Premium Natural One Products locations or back to the point of origin will not be accepted for a refund or exchange.

Return Policy

The packing slip in your package will contain detailed instructions for returning an item. Here are the basic steps:

• Pack the item securely in the original package, if possible.
• Enclose the bottom portion of the original packing list with the item. Be sure to keep the top portion of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item.
• All products must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.
• All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
• For your protection, we recommend that you use Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to:
  ​#108-19055 AIRPORT WAY, PITT MEADOWS, BC, CANADA V3Y 0G4
• Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
• You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

DAMAGED/DEFECTIVE ITEMS

If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery at order@naturalone.ca or 1-604-200-8752. Please supply the Representative with your order number and item number from your original confirmation e-mail. The Representative will also need your e-mail address and phone number. naturaloneshop.com will make every reasonable effort to replace the item in a timely manner. We cover shipping charges if there was damage to the item due to shipping.

If there is extensive damage to the packaging, contact a Customer Service Representative immediately at order@naturalone.ca or 1-604-200-8752. Please have your order number available when you contact the Customer Service Representative.